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Outlook on Mac

Use your new address when Outlook asks you to sign in. Your password stays the same.

Outlook keeps asking for my password
  1. Quit Outlook.
  2. Open Outlook again.
  3. If asked, sign in with your new address.
  4. If prompts repeat, repair the existing account.

If it still fails after re-adding the account, contact IT.

Already set up, now broken
  1. Click Outlook in the menu bar.
  2. Click Sign Out.
  3. Sign back in with your new address.

If that doesn't help, remove and re-add the account. This only clears the Mac's copy of your mailbox.

  1. Open the Outlook menu.
  2. Choose Settings.
  3. Choose Accounts.
  4. Select your work account.
  5. Click – to remove it.
  6. Add your account again.
Screenshot coming: Outlook Accounts and minus button
Choose only the work account you need to re-add.
Set up from scratch
  1. Open Outlook.
  2. Open the Outlook menu.
  3. Choose Settings.
  4. Choose Accounts.
  5. Click +.
  6. Choose New Account.
  7. Enter your new address.
  8. Click Continue.
  9. Sign in with your usual password.
  10. Click Done.
Screenshot coming: New Account in Outlook for Mac
Use your new address for this account.
OneDrive on my Mac shows an error
Word or Excel shows my old address

Your Office license keeps working.

  1. Click the app's name in the menu bar.
  2. Choose Sign Out.
  3. Sign back in with your new address.
Screenshot coming: Office app Sign Out on Mac
Sign in again to update the address shown.
Teams on my Mac needs help