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Teams

Your chats, teams and channels stay put. Use your new address when Teams asks you to sign in.

Already set up: Teams asks me to sign in
  1. Sign in with your new address.

If prompts repeat or the old address still shows:

On a computer

  1. Click your profile picture.
  2. Choose Sign out.
  3. Quit Teams fully. On Windows, right-click its tray icon and choose Quit.
  4. Open Teams again.
  5. Sign in with your new address.
Screenshot coming: Teams profile menu and Sign out
Sign out before signing in with your new address.

On a phone

  1. Tap your profile picture.
  2. Tap Settings.
  3. Tap Sign out.
  4. Sign in with your new address.
Screenshot coming: Teams phone Sign out
Use the phone's Teams settings.

If prompts still repeat, contact IT.

Sign in on another device
  1. Open Teams on the web.
  2. Sign in with your new address.

For an app already signed in, use the sign-out steps above.

Microsoft sign-in page for Teams on the web
Use your new address on the web too.
Files says “404 Files not found”
  1. Create a one-to-one chat with a coworker.
  2. In the message box, select Actions and apps.
  3. Choose Attach file.
  4. Choose Upload from this device.
  5. Pick a harmless file to share.
  6. Send it.
  7. Open the OneDrive app in Teams again.
Screenshot coming: Upload from this device in a chat
Sending a file can restore the OneDrive view in Teams.
My Teams meeting notes are gone

Old notes may no longer open in Teams. Find them in OneDrive:

  1. Open OneDrive.
  2. Go to My Files.
  3. Select Microsoft Teams Data.
  4. Select Wiki.
  5. Download your notes.
Screenshot coming: Microsoft Teams Data and Wiki in OneDrive
Look here for notes from before the address change.
A chat file from before the weekend won't open

A file shared before the weekend may have an old OneDrive link.

  1. If you sent it, attach it in the chat again. If someone else sent it, ask them to.

Files in Teams channels aren't affected.

Screenshot coming: attaching a file again in Teams chat
The sender needs to share the file again.
Do my old meeting links still work?

They may keep working. If someone reports a broken link:

  1. Send a fresh meeting invite.
People outside the company can't find me

Contact IT. Also contact IT if Teams shows an unexpected address that is neither your old nor your new address.