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OneDrive & OneNote

Your files stay put. Links to your personal OneDrive change; shared team-site links stay the same.

People can't open the OneDrive link I sent

Share the file again. Links you sent before the address change no longer work.

  1. Open OneDrive.
  2. Sign in with your new address.
  3. Find the file you shared.
  4. Select the file.
  5. Choose Share.
  6. Use the gear to choose who can open it.
  7. Choose Copy link.
  8. Send the new link to the people who need it.
Screenshot coming: Share, access choices and Copy link
Check who can open the file before copying the new link.

If someone outside the company can't open the new link, contact IT. Links to Teams channel files and shared team sites are unchanged.

OneDrive shows a red X or won't sync

You may see “One or more libraries couldn't be synced” or a permission error. Restart OneDrive.

Windows

  1. Click the OneDrive cloud near the clock.
  2. Click the gear.
  3. Choose Quit OneDrive.
  4. Open OneDrive from Start.
Screenshot coming: Windows OneDrive Quit OneDrive
You can also restart the PC.

Mac

  1. Click the OneDrive icon in the menu bar.
  2. Click the gear.
  3. Choose Quit OneDrive.
  4. Open OneDrive again.
Screenshot coming: Mac OneDrive Quit OneDrive
Reopen OneDrive after quitting it.

The address change can take several hours to finish. If it's still red after a restart and a few hours, contact IT.

My shortcut, bookmark or Recent file won't open
  1. Open OneDrive.
  2. Browse to your file again.
  3. Save a new bookmark or shortcut if you need one.

Old shortcuts and Recent entries point to the old address.

Screenshot coming: browsing files in OneDrive
Find the file directly instead of using the old shortcut.
Search finds my file, but the link won't open

Search may still show old links while it updates. Wait for search to catch up, or browse to the file in OneDrive.

OneNote can't find or sync my notebook

Reopen the notebook from OneDrive using the steps below.

If OneNote warns that some changes haven't synced, choose Cancel and contact IT. Don't close the notebook.

  1. Click the notebook name.
  2. Right-click the notebook.
  3. Choose Close This Notebook.
  4. Open File.
  5. Choose Open.
  6. Browse OneDrive for the notebook, rather than using Recent.
  7. Open the notebook.
Screenshot coming: Close This Notebook in OneNote
Closing removes it from the list, not from OneDrive.
Screenshot coming: opening a notebook from OneDrive
Browse to the notebook at its new location.

If you can't find the notebook in OneDrive, contact IT.

An app or Excel link to OneDrive stopped working

Contact IT for Power Automate, Power Apps or Excel links that point into your personal OneDrive.