Mail on iPhone

You may see “Cannot Get Mail” or “account authentication failed”.

1. Open Mail.
2. Pull down to refresh.
3. If asked, sign in with your new address and your usual password.

If the box shows your old address, replace it with your new address.

Still asking? Remove and re-add your work account.

Removing the account only clears the phone's copy. Your work mail, calendar and contacts come back when you add it again.

1. Open Settings.
2. Tap Apps.
3. Tap Mail.
4. Tap Mail Accounts.
5. Tap your work account.
6. Tap Delete Account.
7. Confirm the removal.
8. Follow Set up from scratch.

On iOS 17 or earlier, find Accounts under Settings → Mail.

If the re-added account still fails, contact IT.

1. Open Settings.
2. Tap Apps.
3. Tap Mail.
4. Tap Mail Accounts.
5. Tap Add Account.
6. Tap Microsoft Exchange.
7. Enter your new address in Email.
8. Enter “Work” in Description.
9. Tap Next.
10. Tap Sign In, not Configure Manually.
11. Enter your usual password on the Microsoft page.
12. Approve the sign-in on your phone.
13. If asked for permissions, tap Accept.
14. Turn on Mail, Contacts and Calendars.
15. Tap Save.

On iOS 17 or earlier, start at Settings → Mail → Accounts.

Your phone may still be using the saved old address. Replies to it still reach you.

1. Remove and re-add the work account with your new address.

1. Fix your work mail account.
2. Check that Calendars and Contacts are on when you add it.
3. Open the Calendar app.
4. Tap Calendars.
5. Select your work calendars.

If items are missing after 30 minutes, check Outlook on the web. If they're there, your data is safe. Contact IT if items are still missing.

An old account name can just be a label.

1. If one account doesn't work, remove that work account.
2. To change the label, edit the account's Description.